Terms & Conditions

Terms & Conditions

1. Information About Us

1.1 juicestories.com.sg is a site operated by Juice Stories LLP.  We are registered in Singapore under the Business Number T19LL1691L and with our registered office at 900 Tiong Bahru Road, 01-01 Delta Sport Centre, Singapore 158790.

2. Service Availability

2.1 Our site is only intended for use by people residing in Singapore, businesses, and companies ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.

3. Your Status

3.1 By placing an order through our site or on the telephone, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You aa re resideof in the Serviced Country.

4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us for the products you are keen to purchase. All telephone and online orders are subject to acceptance, and we will confirm such acceptance with you either during our telephone conversation or by email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

4.2 Subject to actual stock availability, item orders may be replaced with alternatives subject to verbal or written confirmation by us. We will contact you for items that cannot be replaced to give you the option to cancel. If payment has been made, you will be refunded the amount paid. 

4.3 All orders placed online will be fulfilled at least 3 business days lead time or at the stipulated delivery date in the order.  Business days exclude Saturdays, Sundays and Public Holidays.

4.4 You are obliged to make payment in FULL using the payment option you select when you check out your orders.

4.5 The taste and quality of each batch of food delivered may differ due to the seasonal harvest of our ingredients.

5. Our Status

5.1 We may provide links on our site to other companies' websites, whether affiliated with us or not. We cannot ensure that the products you purchase from companies whose websites we have provided a link to will be of satisfactory quality.

6. Price and Payment

6.1 The price of any Products will be quoted on our site occasionally, except in cases of obvious error.

6.2 Our site contains many Products, and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we might, at our discretion, decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection.

6.3 We are not obligated to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

7. Reward Points

7.1 You will earn reward points when registering an account and placing an order on the Juice Stories website.

7.2 You will earn 1 point on each dollar spent on the products (exclude delivery charge, discount or coupon code).

7.3 A minimum of 200 reward points is required to redeem $2 from your order.

8. Our Refunds Policy

8.1 The products are perishable food items, and a refund is not allowed after they are delivered to you.

9. Our Liability

9.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

9.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

9.3 Unless otherwise stated, all product warranties will be covered by the respective brand owner.

10. Notices

10.1 All correspondences you give us must be given to Juice Stories LLP at the email address enquiry@juicestories.com.sg.  We may give you notice either via email, WhatsApp, or SMS that you provided to us when placing an order.

11. Events Outside our Control

11.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

11.2.1 strikes, lock-outs or other industrial action;

11.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

11.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

11.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

11.2.5 impossibility of the use of public or private telecommunications networks or

11.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

12. Waiver

12.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

12.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

12.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

13. Severability

13.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14. Entire Agreement

14.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

14.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us before such Contract except as expressly stated in these Terms and Conditions.

14.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of any Contract (unless such untrue statement was made fraudulently), and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

15. Our Right to Vary these Terms and Conditions

15.1 We have the right to revise and amend these Terms and Conditions from time to time.

15.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Polices or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Products.

16. Law and Jurisdiction

16.1 Contracts for purchasing Products through our site will be governed by the Law of Singapore. Any dispute arising from or related to such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.